Frequently Asked Questions

What is DCL?

DCL operates a bimodal logistics services, expertly blending courier and food delivery services. Our logistics services provide reliable, efficient, and secure delivery of packages, documents, and goods. While our food delivery services offer swift and convenient delivery of food from a wide range of your favorite restaurants and eateries in Nigeria and beyond.

What sorts of deliveries can I make with DCL?

Aside from goods and items prohibited by law, you can send and receive all sorts of deliveries ranging from food items, fragile items (perishables, documents, gadgets, poultry, gifts, souvenirs, pastries, and any other delicate items), household items, fast foods, heavy items, drugs, wears, and more.

How can I use your services?

You can use our services by logging in to our website and following the ordering procedures. You can register with us as guests (one-time users), individuals (regular users), or businesses. The procedure for your successful ordering is simple. Just log in to our website and complete your registration. After the registration is done successfully, kindly input the correct details as shown on your screen. This helps us process your deliveries to your destination without dealing with any issues.

Do you have an alternative method of booking/ordering?

Yes. If you experience network issues or technical glitches with our systems, you can use our services via +234 814 2619413 on Whatsapp or reach out to our support team.

Can I track my delivery/order?

Yes, you can monitor your delivery from the pick-up point to the drop-off point via the website, contacting the assigned delivery manager, or our support team.

Can I cancel or modify my booking/order?

Yes, you can cancel or modify your booking/order. If you cancel after making a payment, please contact our support team within 24 hours to request a refund. We will review your case as soon as we receive your complaint. Please note that modifications may result in additional or reduced charges, depending on the nature of the changes. If you encounter any issues, we recommend contacting our support team for assistance.

What are the accepted payment options?

Our payment options include credit cards, debit cards, and bank transfers.

Do you accept payment on delivery?

No, we do not accept payment on delivery. If you have issues with bank transfers, you can reach out to the support team via +2348142619413 on Whatsapp or email. Your issues will be addressed as soon as we receive your complaint.

Can I claim a refund for a failed delivery?

Yes, you can claim a refund for a failed delivery. However, please note that refunds will not be processed if the failure is due to incorrect or misleading information provided by the customer. To ensure customer satisfaction, we take extra precautions to verify delivery details before processing. If necessary, we will contact you to clarify any discrepancies.

What are your delivery hours?

Our operational hours are 8am-9pm daily. Any changes or modifications to our operational hours will be communicated through updates on our website.

What happens if I am not available to receive my delivery?

To minimize delivery issues, you can provide an alternative contact number during the booking/ ordering process. This helps ensure a smooth delivery process in case of an emergency or oversight. However, if both the primary and alternative contact numbers are unreachable, the delivery will be returned to our office. In this case, an additional re-delivery fee will be charged.

Is my package insured?

Yes, your package is insured. We take full responsibility for any losses or damages that occur during transit. To address the issues, please contact our support team for assistance.

How do you handle fragile items?

We take extra precautions to handle fragile items with care. Please note that due to the special handling required, a premium fee will be applied to these items.

Can I register my brand with you?

Yes, we can help connect your brand with our customers. We are committed to supporting your business growth and expanding your customer base. Please note that we only partner with legitimate businesses and reserve the right to decline partnerships with illegal or unethical entities.

Can I register with you as a third-party logistics provider?

Yes, you can register with us. We welcome partnerships that can help expand our services, provided you meet our requirements. Please note that we have a zero-tolerance policy for fraudulent activities, and any delivery manger or partner found engaging in such behavior will be terminated from our platform.

Can I tip the delivery manager?

Our delivery services are inclusive of all charges, and you will not be asked for additional payments upon delivery. However, if you are satisfied with your delivery manager's service, you are welcome to show your appreciation with a voluntary tip at your discretion.

How can I report technical issues?

If you encounter any technical issues during the booking process, please reach out to our support team via +234 814 261 9413 on Whatsapp or email. We will address your concerns promptly as received.

Thank you for choosing DCL!

DCL

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Contact Information

Need assisstance? Contact us at:

+234 814 261 9413, +234 810 071 6991

info@dhan-logistics.com

No. 5, Odekunle Street, Agbowo, UI Ibadan, Nigeria

Monday to Sunday, 8am to 9pm